SCOPE OF WORK

Capabilities

Agentic AI, retrieval systems, integrations, workflow orchestration, and operator grade product surfaces, delivered as production systems, not experiments.

Agentic AI & copilots

Production assistants with tool calling, structured outputs, and human in the loop checkpoints, grounded in your tickets, docs, and CRM data with offline evals and production telemetry.

Integration fabric

Typed tool surfaces and HTTP contracts that connect LLMs and workflows to warehouses, CRMs, support stacks, and internal APIs, with governed access and least privilege.

Workflow orchestration & AI nodes

Graphs built for scale: sub workflows, explicit error and dead letter branches, queue friendly execution, streaming where UX needs it, and native AI agent nodes.

RAG & knowledge operations

Ingestion pipelines, chunking and metadata design, hybrid and vector retrieval, refresh jobs, citations, scope limits, and redaction.

Observability, evals & safety

End to end traces, prompt and graph versioning, token and latency SLOs, PII handling, and audit ready logs.

Product surfaces & internal tooling

Operator UIs on top of your automations: review queues, approvals, admin consoles, and customer portals.

Ready to harden your AI and automation footprint? We bring evals, tracing, and release hygiene your platform team expects.